Concierge Luxe

Job Information

Industry

Airline – Aviation

Work Experience

5+ years

City

Metepec/ Toluca

State/Province

México

Country

Mexico

Zip/Postal Code

52170

About us

SEE THE WORLD IN YOUR OWN WAY

Your Journey Begins Here

Immerse yourself in the pleasures that accompany luxurious private aviation while our Jet Luxe team carefully handle every detail of your trip. Whether travelling professionally or embarking on a family adventure, we believe the world is your oyster, what you experience is the pearls, and every flight should be as good as the last. Our services are unique, exquisite, and incomparable to other private aviation providers as our standards are consistently high.

Job Description

ABOUT THE COMPANY

JET LUXE is a luxury travel brand responsible for revolutionizing executive jet travel, launched in 2020, A global leader in executive aviation, JET LUXE is recognized for delivering flexible, best-in-class Luxury Travel Management solutions to customers worldwide. JET LUXE provides exceptional Aircraft Management, tailored made travel and Concierge Services. The company caters to an elite clientele including aircraft owners, VIP, operators of business jets for corporate, commercial and personal air travel. From the palace to the aircraft, to the destination, anything private jet travel requires, anywhere in the world, we can provide. See the world in Your Own Way.

ABOUT THE ROLE

Are you an experienced customer service obsessed professional seeking a new opportunity which will give you the next step up in your career?

We are seeking experienced customer service obsessed professional to join our dynamic Private Jet Division with offices and clients worldwide!

Location: United States, México or Latin America

We offer:
Competitive salary

Career development opportunities

A friendly, fun, and exciting work environment

The opportunity to learn from worldwide operations

State of the art technology tools

Supportive management team that enables you to develop your career.

RESPONSIBILITIES

In this position your job duties shall include but are not limited to:

§ Support and assist global Sales and Concierge team.

§ Provide updates and information to customers in a timely manner for all operations.

§ Solve encountered challenges of any operation ahead of time in order to maintain a seamless operation.

§ Ensure the quality of service from suppliers is up to the JET LUXE standards.

§ Provide excellent customer experience and maintain customer satisfaction

§ Expand, order and register new and existing current Supplier and Customer database in CRM by recognizing and involving top suppliers,operators and companies.

§ Devise and use fruitful operational strategies.

§ Approve the ordering of necessary goods and services to cater each of the operations on going.

§ Track and report key functional metrics to reduce expenses and improve effectiveness

§ Collaborate with key persons to ensure clarity of the specifications and expectations of the company

§ Manage and foresee all events through analysis of data and prepare control strategies.

§ Perform risk management for supply contracts and agreements

§ Negotiate agreements and resolves potential issues or problems with clients.

Requirements

QUALIFICATIONS AND EDUCATION

Bachelor’s degree in hospitality, administration or similar

Minimum of 5-year proven experience in client service role

Experience in luxury brands or luxury market

Fluent in English

Willing to be dynamic and flexible

Multitask person

Able to work under pressure

Adaptable professional

Shift work schedules

Tolerant to constant changes and last minute changes

Strong desire to succeed

Exceptional customer service skills

Able to analyze and problem solve in a fast-paced environment

Strong organizational and communication skills

Ability to work independently and within the team