Concierge Luxe Job in Toluca, Méx. at Jet Luxe –
Airline – Aviation
SEE THE WORLD IN YOUR OWN WAY
Your Journey Begins Here
Immerse yourself in the pleasures that accompany luxurious private aviation while our Jet Luxe team carefully handle every detail of your trip. Whether travelling professionally or embarking on a family adventure, we believe the world is your oyster, what you experience is the pearls, and every flight should be as good as the last. Our services are unique, exquisite, and incomparable to other private aviation providers as our standards are consistently high.
ABOUT THE COMPANY
JET LUXE is a luxury travel brand responsible for revolutionizing executive jet travel, launched in 2020, A global leader in executive aviation, JET LUXE is recognized for delivering flexible, best-in-class Luxury Travel Management solutions to customers worldwide. JET LUXE provides exceptional Aircraft Management, tailored made travel and Concierge Services. The company caters to an elite clientele including aircraft owners, VIP, operators of business jets for corporate, commercial and personal air travel. From the palace to the aircraft, to the destination, anything private jet travel requires, anywhere in the world, we can provide. See the world in Your Own Way.
ABOUT THE ROLE
Are you an experienced customer service obsessed professional seeking a new opportunity which will give you the next step up in your career?
We are seeking experienced customer service obsessed professional to join our dynamic Private Jet Division with offices and clients worldwide!
Location: United States, México or Latin America
Career development opportunities
A friendly, fun, and exciting work environment
The opportunity to learn from worldwide operations
State of the art technology tools
Supportive management team that enables you to develop your career.
In this position your job duties shall include but are not limited to:
§ Support and assist global Sales and Concierge team.
§ Provide updates and information to customers in a timely manner for all operations.
§ Solve encountered challenges of any operation ahead of time in order to maintain a seamless operation.
§ Ensure the quality of service from suppliers is up to the JET LUXE standards.
§ Provide excellent customer experience and maintain customer satisfaction
§ Expand, order and register new and existing current Supplier and Customer database in CRM by recognizing and involving top suppliers,operators and companies.
§ Devise and use fruitful operational strategies.
§ Approve the ordering of necessary goods and services to cater each of the operations on going.
§ Track and report key functional metrics to reduce expenses and improve effectiveness
§ Collaborate with key persons to ensure clarity of the specifications and expectations of the company
§ Manage and foresee all events through analysis of data and prepare control strategies.
§ Perform risk management for supply contracts and agreements
§ Negotiate agreements and resolves potential issues or problems with clients.
QUALIFICATIONS AND EDUCATION
Bachelor’s degree in hospitality, administration or similar
Minimum of 5-year proven experience in client service role
Experience in luxury brands or luxury market
Fluent in English
Willing to be dynamic and flexible
Able to work under pressure
Shift work schedules
Tolerant to constant changes and last minute changes
Strong desire to succeed
Exceptional customer service skills
Able to analyze and problem solve in a fast-paced environment
Strong organizational and communication skills
Ability to work independently and within the team
About the Company
Company: Jet Luxe –
Company Location: Toluca, Méx.