Front Office Supervisor (m/f) Job in Zürich, ZH at FIVE Zürich Switzerland –
Looking to be a part of an award-winning team that leads at the forefront of guest satisfaction innovation? We have the perfect opportunity currently available for a dynamic personality focused on delivering first-of-its-class gastronomic experiences at FIVE Hotels and Resorts, dare-to-be-different destinations that capture the glamour and vibe of Dubai and Zurich.
FIVE’s exciting new project, FIVE Zurich, which opened on 30th June 2022, is a newly revamped lifestyle hotel and Swiss hotspot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali as regular guests. Set to be a huge success, overlooking the city center from Zurich’s stunning Uetliberg plateau, this property is home to 87 suites and rooms as well as 7 award-winning and new culinary concepts centered around FIVE’s hallmark musical stylings. The new FIVE hotel in Zurich seamlessly unites the very best of Swiss hospitality with FIVE’s characteristic flair for exceptionally indulgent experiences for guests from the city and international visitors alike
So, stay tuned!
Our front office team are the final piece of the puzzle, they are cultured yet trendy personalities with an intuitive ability to anticipate colleagues’ needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond – crafting experiences for our team members that last a lifetime.
As a Assistant Front office Manager you will join a committed marketing team driven with the intent of delivering ‘FIVE-star’ guest experiences to an international diaspora.
As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing solutions that push groundbreaking boundaries.
You’ll work closely with the management team to develop constantly evolving service goals.
Be passionate about maintaining a service standard that embraces time as the ‘new’ luxury and therefore deliver ‘FIVE-style’ service in a timely manner to the highest level of expectation – all while having fun with the FIVE Vibe!
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
Supervises and manages employees. Manages all day-to-day operations together with the Front Office Manager. Understands team members individual roles well enough to perform duties in their absence
Establishes and maintains open, collaborative relationships with employees and ensures team members do the same within the team
Ensures recognition of team members is taking place across all areas of responsibility
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of guests on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish all responsibilities and duties
Keeps the Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
Understands the impact of Front Office operations on the Rooms area and overall property financial goals
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence
Hands-on approach with a ‘can-do!’ work attitude
Commitment to delivering exceptional guest services with a passion
Previous Luxury hospitality experience as a Front Office Supervisor or a supervisory role
Must be proactive with a meticulous eye for detail.
Must be highly organized and energetic and possess the ability to get the job done.
Swiss work permit holder or EU ID / Passport holder
Strong working knowledge of industry regulations
Ability to find creative solutions while taking ownership for all duties and tasks assigned
Very good communication skills in English and German.
About the Company
Company: FIVE Zürich Switzerland –
Company Location: Zürich, ZH